Privacy Policy

Phoenix Web Solution Limited is a company incorporated in England and Wales under company number 07176900 and our registered office is 172 Watling Street, Bridgtown, Cannock, Staffordshire, WS11 0BD.

This privacy policy explains how we use any personal information we collect about you when you use this website.

Phoenix Web Solution is committed to maintaining the trust and confidence of our visitors to our website. We do not EVER, sell, rent or trade email lists with other companies and businesses for marketing purposes. It’s not the kind of thing we like doing. We’ve provided detailed information on when and why we collect your personal information, how we use it, and how we may disclose it to others and how we keep it secure.

 

What information do we collect about you?

Information about you when you contact us, sign up for our e-newsletter or engage us for our services. We also collect information when you complete voluntary surveys, provide feedback and participate in competitions.

 

How will we use the information about you?

We collect information about you to manage your enquiries, to provide our services, to manage your project and account and, if you agree, to maintain contact with you in the future to update you about the services we provide and information which we think may be of interest to you.

We will not share your information with third parties for marketing purposes.

 

Types of Data we collect

Website Cookies
We use cookies to enhance your user experience of our website. Cookies are text files placed on your computer that collect standard internet log information and visitor behaviour information. This information is used to track visitors use of the website and to produce reports on website activity.

Our website does not store any information that would allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

Google Analytics
Analytics allow us to gather and store information about our website visitors behaviour. It has the ability to identify the users country and IP address but it does not store any information that would allow us to identify individual users of this service.

GSuite
We use Gmail as our email provider and company email addresses are designated by the company Director using G-Suite. Email data and contents are stored in a Google data centre and may also be stored on company computers and employee smartphone devices. Our company equipment and devices are all encrypted with password protection and in cases of mobile phone devices that have email accounts; the device biometric security feature is in operation.

Mailing Lists
We use MailChimp to contact our e-mail subscribers and holds basic information such as first name, last name and email address. by signing up to our mailing list, it means you are allowing us to send and store your contact information to MailChimp and within our MailChimp account. It also means that we can send you marketing emails directly from our Mailchimp account. Each time we send a marketing email to our subscribers, we are able to track interactions for email marketing and ad placement purposes.

We send you marketing information about our services and promotions. If you have consented to receive marketing you can always opt out at a later date. You can stop receiving marketing emails from us any time. To stop us from contacting you for marketing purposes you can do two things.

1. When receiving a marketing email from Mailchimp; Click the ‘unsubscribe’ link at the bottom of the email and this will automatically update our mailing list.

2. If you receive emails or telephone contact directly from us and would rather we just went away, please click here and notify us.

 

Web Hosting

Phoenix Web Solutions manages and takes payments for your website hosting that is supplied by  Heart Internet. All information that is held on your website server is held by Heart Internet and is their responsibility to maintain the GDPR laws. Heart Internet privacy policy can be found here.

Web Management

Phoenix Web Solutions management system collects backups and does scans of files located on your website servers, all files are located within the EU to comply with the GDPR laws. These files are not shared and are stored for 3 months before being deleted and replaced with near backups.

 

Access to your information

You can request a copy of the information that we hold about you. If you would like a copy of your personal information, please email us at info@phoenixws.co.uk or ring us on the number on our “Contact Page”. You may ask us to correct or remove information you think is inaccurate. You have a right to be forgotten and may ask us to delete personal information we hold on you by contacting us at info@phoenixws.co.uk.

 

Changes to our privacy policy

We regularly review our privacy policy. This privacy policy was updated on 24rd May 2018.